IndiGo has partnered with Infiniti Software Solutions Pvt Ltd, the airline has adopted GroupRM — Infiniti’s advanced group revenue management platform, to modernize, automate and enrich the travel booking experience for its group customers.
In response to the growing demand for group travel, this powerful, cloud-native solution is now seamlessly integrated into their operational framework. Built to handle high volumes while simplifying and streamlining the process, the platform improves efficiency, accelerates response times, and enhances handling of group travel requests.
Commenting on this, Abhijit Dasgupta, Senior Vice President – Planning & Revenue Management, IndiGo, said, “Continuous innovation to deliver affordable fares and a hassle-free customer experience lies at the core of IndiGo’s philosophy. Through this collaboration with Infiniti, and the adoption of GroupRM, we’re not just streamlining our group booking processes — we’re fundamentally enhancing how we interact with and serve our group customers. This cutting-edge platform empowers us to deliver faster, smarter, and more personalized booking experiences tailored to the unique and evolving needs of group travellers.”
“Partnering with IndiGo represents a significant milestone for Infiniti,” said Ananth Narasimhan, CEO of Infiniti Software Solutions. “Their progressive outlook and unwavering commitment to customer experience align seamlessly with our mission. GroupRM is engineered to elevate operational agility and passenger satisfaction — two critical pillars in today’s competitive aviation industry.”
Some of the key benefits of the tool are faster response, operational excellence, scalability for peak periods etc.
