Philadelphia International Airport (PHL) is stepping up as a key player in international travel, especially when expanding connections to major markets like India. Edgar Vesga, Director of Air Service and Cargo Services, PHL shares a closer look at the airport’s plans and what lies ahead.
By Naina Nath
Philadelphia International Airport (PHL) serves as a major hub on the East Coast, connecting travellers to destinations across the United States and around the world. With a wide range of amenities, efficient transportation options, and direct flights to major cities, PHL is a convenient gateway to Philadelphia and the surrounding region. With a focus on improving connectivity, enhancing passenger services, and driving sustainability, PHL is positioning itself to meet travellers’ evolving needs.
Building bridges to India
India is a crucial market for PHL, and the airport is actively working to establish direct or one-stop flights to major Indian cities. With one of the largest Indian populations in the U.S., Philadelphia is eager to cater to the needs of both tourists and those visiting friends and family. The airport is currently collaborating with airlines to explore new route opportunities. Edgar shares, “We’re working closely with the Indian community to understand travel patterns. Our goal is to help airlines make informed decisions that support this important segment, while also welcoming more Indian tourists to explore Philadelphia, the first UNESCO-designated city in the U.S.”
Enhanced comfort, elevated experience
India consistently ranks as one of the top international markets for PHL. The demand for flights between India and Philadelphia has been on a steady rise, particularly post-pandemic, and the numbers are only expected to grow in the coming years. Edgar draws attention towards some compelling figures that highlight the trend and suggest, “India was our third-largest market for direct visitor spending in 2023, with a projected growth of over 25 per cent in the next five years. Last year, more than 190,000 passengers travelled between the two regions, but only 34 per cent used PHL due to a lack of direct flights. We see a huge opportunity to capture more of that market with better connectivity.”
Future-ready infrastructure
PHL offers a wide range of amenities to ensure a comfortable experience for international travellers. With over 150 dining and shopping options, passengers can enjoy a diverse selection of services during their transit. The airport also features several premium lounges, including the soon-to-open flagship American Airlines Admirals Club in Terminal A-West, as well as lounges by Delta, United, and British Airways. Edgar shares, “We want to ensure that passengers from India, or anywhere else, feel welcomed and comfortable. Our biometric exit program, for example, allows for a secure and touchless departure process, making the overall experience smoother and more efficient.”
Sustainability in action
To support its long-term growth plans, PHL has been investing in significant infrastructure upgrades. Recent projects include expanding Terminal F and installing new seating with power access in Terminals D, E, and A-West. These improvements are designed to accommodate the increasing number of international travellers and provide a more seamless experience. Edgar explains, “We’re focused on modernising the airport to meet the needs of today’s travellers. From upgrading our roadways to adding new seating with power outlets, every detail is aimed at enhancing the overall experience.”
Committed to Sustainability
PHL is also making strides in its sustainability efforts, with a bold plan to achieve Net Zero Carbon emissions by 2050. Recent initiatives include the electrification of the airport’s vehicle fleet and ground support equipment, as well as exploring solar energy projects. These efforts are part of a larger goal to make PHL a leader in environmental responsibility. “We’re proud to have achieved Level three Airport Carbon Accreditation in 2024. This is just one step in our ongoing commitment to reducing our carbon footprint and ensuring a sustainable future for the airport,” shares Edgar.
Tech-driven Security and efficiency
PHL is also focused on upgrading its technology infrastructure to improve both security and efficiency. The airport is in the process of transitioning to a fully digital Video Management System (VMS), which will significantly enhance security coverage and resource management. Other upgrades include new Multi-Use Flight Information Displays (MUFIDs) and an updated Terminal Announcement Control System (TACS). Edgar shares, “These technology upgrades will not only improve security but also contribute to our sustainability goals by reducing energy consumption. We’re always looking for ways to improve both operations and the passenger experience.”
A bold vision for future
As PHL looks to the future, there are plenty of exciting projects in the pipeline. The airport recently launched the PHL WORKS initiative, aimed at improving service excellence across its 16,800 employees. This program is part of PHL’s broader effort to create a world-class experience for travellers, whether they’re flying in from India or anywhere else in the world. Edgar concludes, “India remains one of Philadelphia’s top international visitor markets, and we’re committed to making the travel experience as seamless as possible. Direct flights to Philadelphia would open our region to even more Indian travellers, whether they’re visiting for business, education, or tourism.”
