IndiGo confirmed that the worst phase of the recent operational disruption is behind the airline, with services stabilized and the network restored to approximately 2,200 flights as of today.
The airline expressed deep gratitude to its pilots, cabin crew, airport teams, OCC, customer service, and all supporting functions for standing united and supporting one another through a challenging period. The swift recovery, given IndiGo’s scale and complexity, reflects strong teamwork and robust operating principles.
Moving forward, IndiGo will focus on three key priorities: resilience, root cause analysis, and rebuilding. While multiple factors appear to have contributed to the disruption, the Board has appointed an external aviation expert to conduct a comprehensive root cause analysis. Learnings from similar global airline disruptions will also be incorporated to further strengthen systems.
The leadership team will travel across the network to engage directly with employees, understand challenges faced, and gather feedback. Insights from employees, combined with the root cause analysis, will help build an even stronger IndiGo.
IndiGo emphasized that the events of 3–5 December 2025 do not define what has been built over 19 years. Today, the airline is supported by 65,000 dedicated employees and has served over 850 million customers, maintaining an unblemished safety record while connecting India to the world.
IndiGo reaffirmed its commitment to serving the nation with reliability, accessibility, discipline, and customer focus—moving onwards and upwards with renewed strength.
